Refund policy

1. Eligibility Window

• Customers can request a return or refund within 7 days of receiving the product.

2. Condition of the Item

• The item must be unused, undamaged, and in original packaging.

• All accessories (box, tags, pouches) must be included.

3. Incorrect or Damaged Product

• If the product arrives damaged, defective, or wrong, we will offer a full replacement or full refund.

• Customer must share an unboxing video as proof.

4. Change of Mind Returns

• Change of mind returns are accepted only if the product is unused and fully intact.

• Customer will pay return shipping charges.

5. Refund Method

• Refunds will be processed through the same payment method used during purchase.

• Refund will be issued within 3–5 working days after receiving and inspecting the returned item.

6. Non-Refundable Items

• Customized or engraved jewelry items are not eligible for refund or return.

7. How to Request a Return

• Customers can contact us via:

  • WhatsApp: +923224542393

• Provide order number + reason + unboxing video (if damaged/wrong)